Refund Policy

We offer a full refund on all paid plans within 30 days of your first payment — no questions asked, no justification required.

To request a refund within 30 days, email hello@theoderai.comwith the subject line “Refund request” from your registered email address. We will process your refund within 5–7 business days.

The refund will be credited to your original payment method. Processing times depend on your bank or card issuer (typically 3–10 business days after we initiate the transfer).

Monthly subscriptions: We do not offer refunds for partial months after the 30-day guarantee period. If you cancel after your billing date, you retain access until the end of your paid period and will not be charged again.

Annual subscriptions: If you cancel an annual plan after 30 days, we will refund the unused full months on a prorated basis. For example, if you are on a ₹4,999/year Pro plan and cancel after 3 months, we will refund approximately ₹3,749 (9/12 × ₹4,999).

To request a prorated refund on an annual plan, email hello@theoderai.com. We will confirm the refund amount before processing.

Credit top-up packs (additional credits purchased beyond your plan allocation) are non-refundable once purchased, as credits are consumed immediately upon use.

Exception: if you purchased a credit pack in error and have not used any of the credits, contact us within 48 hours and we will issue a full refund.

The 7-day free trial does not require a credit card. There is nothing to refund during the trial period — your card is only charged after the trial ends.

If you entered a payment method during trial and were inadvertently charged before the trial end date, contact us immediately and we will issue a full refund.

If you were unable to use the Service due to a technical issue on our side (verified by our engineering team), we will credit your account with equivalent credits or issue a prorated refund, regardless of the standard policy timelines above.

In the event of a service discontinuation by TheoderAI, all subscribers will receive a prorated refund for their unused subscription period, with at least 30 days' notice.

In addition to our 30-day guarantee, you are entitled to a proportionate refund under the Consumer Protection Act, 2019 if there is a verified deficiency in service — that is, if the product fails to deliver its advertised characteristics. Examples include:

• Failure to provide access to scheduled tests that were part of your plan
• Unexpected removal of key mentors or features without a comparable replacement
• Material degradation of AI response quality sustained over a billing period

To raise a deficiency-based refund claim, email hello@theoderai.com with a description of the issue. We will review and respond within 5 business days. All approved refunds are processed in accordance with Reserve Bank of India (RBI) guidelines.

For Monthly, 6-Month, and 12-Month recurring plans, our billing is fully compliant with RBI E-Mandate Regulations. Here is what that means for you:

Email us at hello@theoderai.com with:

• Subject: “Refund request — [your registered email]”
• Your registered email address
• The plan you are on and the payment date
• Reason for the refund (optional, but helps us improve)

We aim to respond within 1 business day and process all approved refunds within 5 business days.